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First-Line Supervisors of Gambling Services Workers
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
Also Known As:
Casino Manager
Casino Shift Manager (CSM)
Floor Supervisor
Pit Boss
Pit Supervisor
Slot Floor Person
Slot Shift Manager
Slot Shift Supervisor
Slot Supervisor
Table Games Supervisor
Wages
Annual wages for First-Line Supervisors of Gambling Services Workers in United States
Job Outlook
Average
New job opportunities are likely in the future
United States
2033 Projected Employment
34,900
5% Change From 2023
Explore Gaming Managers video
Tasks you might complete in a day.
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Clean and maintain slot machines and surrounding areas.
- Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
- Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
- Answer patrons' questions about gaming machine functions and payouts.
- Exchange currency for customers, converting currency into requested combinations of bills and coins.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
- Monitor stations and games and move dealers from game to game to ensure adequate staffing.
- Determine how many gaming tables to open each day and schedule staff accordingly.
- Evaluate workers' performance and prepare written performance evaluations.
- Record, issue receipts for, and pay off bets.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
- Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
- Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
- Monitor stations and games and move dealers from game to game to ensure adequate staffing.
- Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
- Record the specifics of malfunctioning machines and document malfunctions needing repair.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Respond to and resolve patrons' complaints.
- Establish and maintain banks and table limits for each game.
- Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
- Perform paperwork required for monetary transactions.
- Greet customers and ask about the quality of service they are receiving.
- Reset slot machines after payoffs.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
- Evaluate workers' performance and prepare written performance evaluations.
- Record, issue receipts for, and pay off bets.
- Monitor payment of hand-delivered jackpots to ensure promptness.
- Report customer-related incidents occurring in gaming areas to supervisors.
Subject areas you may need to master.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Strengths you may need in this role.
- Negotiation - Bringing people together to solve differences.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Mathematics - Using math to solve problems.
- Speaking - Talking to others.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Operation and Control - Using equipment or systems.
- Active Learning - Figuring out how to use new ideas or things.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Repairing - Repairing machines or systems using the right tools.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Instructing - Teaching people how to do something.
- Persuasion - Talking people into changing their minds or their behavior.
- Reading Comprehension - Reading work-related information.
- Science - Using scientific rules and strategies to solve problems.
- Social Perceptiveness - Understanding people's reactions.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Programming - Writing computer programs.
- Quality Control Analysis - Testing how well a product or service works.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Writing - Writing things for co-workers or customers.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Technology Design - Making equipment and technology useful for customers.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Time Management - Managing your time and the time of other people.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Management of Material Resources - Managing equipment and materials.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Service Orientation - Looking for ways to help people.
- Coordination - Changing what is done based on other people's actions.
- Deductive Reasoning - Using rules to solve problems.
- Memorization - Remembering words, numbers, pictures, or steps.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Problem Sensitivity - Noticing when problems happen.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Far Vision - Seeing details that are far away.
- Sound Localization - Noticing the direction that a sound came from.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Category Flexibility - Grouping things in different ways.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Information Ordering - Ordering or arranging things.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Spatial Orientation - Knowing where things are around you.
- Originality - Creating new and original ideas.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Trunk Strength - Using your lower back and stomach.
- Hearing Sensitivity - Telling the difference between sounds.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Selective Attention - Paying attention to something without being distracted.
- Time Sharing - Doing two or more things at the same time.
- Visualization - Imagining how something will look after it is moved around or changed.
- Fluency of Ideas - Coming up with lots of ideas.
- Oral Comprehension - Listening and understanding what people say.
- Flexibility of Closure - Seeing hidden patterns.
- Manual Dexterity - Holding or moving items with your hands.
- Speech Clarity - Speaking clearly.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Written Comprehension - Reading and understanding what is written.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Written Expression - Communicating by writing.
- Oral Expression - Communicating by speaking.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Finger Dexterity - Putting together small parts with your fingers.
- Speed of Closure - Quickly knowing what you are looking at.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Speech Recognition - Recognizing spoken words.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Stamina - Exercising for a long time without getting out of breath.
- Night Vision - Seeing at night or under low light.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Near Vision - Seeing details up close.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")