Concierges
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Also Known As:
Activities Concierge
Certified Concierge
Chef Concierge
Club Concierge
Conference Concierge
Front Desk Agent
Guest Service Agent
Hotel Concierge
Lobby Concierge
Personal Assistant
Wages
Annual wages for Concierges in United States
Job Outlook
Average
New job opportunities are likely in the future
United States
2033 Projected Employment
44,000
5% Change From 2023
Explore Concierges video
Tasks you might complete in a day.
- Perform office duties on a temporary basis when needed.
- Arrange for the replacement of items lost by travelers.
- Order flowers for guests.
- Arrange childcare services for guests.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Provide food and beverage services to guests.
- Make travel arrangements for sightseeing or other tours.
- Clean and tidy hotel lounge.
- Provide directions to guests.
- Receive, store, or deliver luggage or mail.
- Pick up and deliver items or run errands for guests.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Receive, store, or deliver luggage or mail.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
- Order flowers for guests.
- Arrange for interpreters or translators when patrons require such services.
Subject areas you may need to master.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Strengths you may need in this role.
- Science - Using scientific rules and strategies to solve problems.
- Negotiation - Bringing people together to solve differences.
- Instructing - Teaching people how to do something.
- Service Orientation - Looking for ways to help people.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Operation and Control - Using equipment or systems.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Writing - Writing things for co-workers or customers.
- Repairing - Repairing machines or systems using the right tools.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Active Learning - Figuring out how to use new ideas or things.
- Technology Design - Making equipment and technology useful for customers.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Persuasion - Talking people into changing their minds or their behavior.
- Quality Control Analysis - Testing how well a product or service works.
- Time Management - Managing your time and the time of other people.
- Management of Material Resources - Managing equipment and materials.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Reading Comprehension - Reading work-related information.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Mathematics - Using math to solve problems.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Programming - Writing computer programs.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Social Perceptiveness - Understanding people's reactions.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Speaking - Talking to others.
- Coordination - Changing what is done based on other people's actions.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Speech Recognition - Recognizing spoken words.
- Speech Clarity - Speaking clearly.
- Near Vision - Seeing details up close.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Far Vision - Seeing details that are far away.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Manual Dexterity - Holding or moving items with your hands.
- Time Sharing - Doing two or more things at the same time.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Problem Sensitivity - Noticing when problems happen.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Deductive Reasoning - Using rules to solve problems.
- Memorization - Remembering words, numbers, pictures, or steps.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Stamina - Exercising for a long time without getting out of breath.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Information Ordering - Ordering or arranging things.
- Fluency of Ideas - Coming up with lots of ideas.
- Speed of Closure - Quickly knowing what you are looking at.
- Hearing Sensitivity - Telling the difference between sounds.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Oral Expression - Communicating by speaking.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Category Flexibility - Grouping things in different ways.
- Originality - Creating new and original ideas.
- Flexibility of Closure - Seeing hidden patterns.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Trunk Strength - Using your lower back and stomach.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Night Vision - Seeing at night or under low light.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Spatial Orientation - Knowing where things are around you.
- Selective Attention - Paying attention to something without being distracted.
- Visualization - Imagining how something will look after it is moved around or changed.
- Written Comprehension - Reading and understanding what is written.
- Sound Localization - Noticing the direction that a sound came from.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Finger Dexterity - Putting together small parts with your fingers.
- Oral Comprehension - Listening and understanding what people say.
- Written Expression - Communicating by writing.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")