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Eligibility Interviewers, Government Programs
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
Also Known As:
Benefits Program Tech (Benefits Program Technician)
Business and Employment Specialist
Case Manager
Eligibility Examiner
Eligibility Specialist
Eligibility Worker
Program Eligibility Specialist
Social Welfare Examiner (SWEX)
Workforce Advisor
Workforce Services Representative (WSR)
Wages
Annual wages for Eligibility Interviewers, Government Programs in United States
Job Outlook
Average
New job opportunities are likely in the future
United States
2033 Projected Employment
164,900
3% Change From 2023
Tasks you might complete in a day.
- Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
- Keep records of assigned cases, and prepare required reports.
- Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.
- Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
- Interview and investigate applicants for public assistance to gather information pertinent to their applications.
- Provide social workers with pertinent information gathered during applicant interviews.
- Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
- Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
- Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
- Monitor the payments of benefits throughout the duration of a claim.
- Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
- Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
- Schedule benefits claimants for adjudication interviews to address questions of eligibility.
- Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
- Check with employers or other references to verify answers and obtain further information.
- Answer applicants' questions about benefits and claim procedures.
- Investigate claimants for the possibility of fraud or abuse.
Subject areas you may need to master.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
Strengths you may need in this role.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Management of Material Resources - Managing equipment and materials.
- Repairing - Repairing machines or systems using the right tools.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Negotiation - Bringing people together to solve differences.
- Active Learning - Figuring out how to use new ideas or things.
- Persuasion - Talking people into changing their minds or their behavior.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Time Management - Managing your time and the time of other people.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Speaking - Talking to others.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Technology Design - Making equipment and technology useful for customers.
- Social Perceptiveness - Understanding people's reactions.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Quality Control Analysis - Testing how well a product or service works.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Reading Comprehension - Reading work-related information.
- Mathematics - Using math to solve problems.
- Writing - Writing things for co-workers or customers.
- Service Orientation - Looking for ways to help people.
- Programming - Writing computer programs.
- Science - Using scientific rules and strategies to solve problems.
- Instructing - Teaching people how to do something.
- Operation and Control - Using equipment or systems.
- Coordination - Changing what is done based on other people's actions.
- Flexibility of Closure - Seeing hidden patterns.
- Information Ordering - Ordering or arranging things.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Time Sharing - Doing two or more things at the same time.
- Fluency of Ideas - Coming up with lots of ideas.
- Problem Sensitivity - Noticing when problems happen.
- Written Comprehension - Reading and understanding what is written.
- Sound Localization - Noticing the direction that a sound came from.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Spatial Orientation - Knowing where things are around you.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Stamina - Exercising for a long time without getting out of breath.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Category Flexibility - Grouping things in different ways.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Speech Recognition - Recognizing spoken words.
- Speed of Closure - Quickly knowing what you are looking at.
- Finger Dexterity - Putting together small parts with your fingers.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Oral Comprehension - Listening and understanding what people say.
- Oral Expression - Communicating by speaking.
- Written Expression - Communicating by writing.
- Speech Clarity - Speaking clearly.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Manual Dexterity - Holding or moving items with your hands.
- Visualization - Imagining how something will look after it is moved around or changed.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Memorization - Remembering words, numbers, pictures, or steps.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Trunk Strength - Using your lower back and stomach.
- Night Vision - Seeing at night or under low light.
- Far Vision - Seeing details that are far away.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Hearing Sensitivity - Telling the difference between sounds.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Originality - Creating new and original ideas.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Selective Attention - Paying attention to something without being distracted.
- Deductive Reasoning - Using rules to solve problems.
- Near Vision - Seeing details up close.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")