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First-Line Supervisors of Non-Retail Sales Workers
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Also Known As:
Customer Service Department Supervisor
Customer Service Supervisor
Driver Sales Supervisor
Information Center Supervisor
Inside Sales Supervisor
Reservations Supervisor
Sales Department Supervisor
Sales Leader
Sales Supervisor
Sales Team Leader
Wages
Annual wages for First-Line Supervisors of Non-Retail Sales Workers in United States
Job Outlook
Below Average
New job opportunities are less likely in the future
United States
2033 Projected Employment
351,900
1% Change From 2023
Explore First-Line Supervisors of Retail Sales Workers video
Tasks you might complete in a day.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Prepare sales and inventory reports for management and budget departments.
- Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
- Visit retailers and sales representatives to promote products and gather information.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Plan and prepare work schedules, and assign employees to specific duties.
- Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Keep records pertaining to purchases, sales, and requisitions.
- Monitor sales staff performance to ensure that goals are met.
- Monitor sales staff performance to ensure that goals are met.
- Examine products purchased for resale or received for storage to determine product condition.
- Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
- Analyze details of sales territories to assess their growth potential and to set quotas.
- Visit retailers and sales representatives to promote products and gather information.
- Inventory stock and reorder when inventories drop to specified levels.
- Attend company meetings to exchange product information and coordinate work activities with other departments.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Formulate pricing policies on merchandise according to profitability requirements.
- Inventory stock and reorder when inventories drop to specified levels.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Hire, train, and evaluate personnel.
Subject areas you may need to master.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
Strengths you may need in this role.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Technology Design - Making equipment and technology useful for customers.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Operation and Control - Using equipment or systems.
- Reading Comprehension - Reading work-related information.
- Mathematics - Using math to solve problems.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Coordination - Changing what is done based on other people's actions.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Science - Using scientific rules and strategies to solve problems.
- Negotiation - Bringing people together to solve differences.
- Quality Control Analysis - Testing how well a product or service works.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Repairing - Repairing machines or systems using the right tools.
- Management of Material Resources - Managing equipment and materials.
- Time Management - Managing your time and the time of other people.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Instructing - Teaching people how to do something.
- Programming - Writing computer programs.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Speaking - Talking to others.
- Active Learning - Figuring out how to use new ideas or things.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Persuasion - Talking people into changing their minds or their behavior.
- Writing - Writing things for co-workers or customers.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Social Perceptiveness - Understanding people's reactions.
- Service Orientation - Looking for ways to help people.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Oral Expression - Communicating by speaking.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Memorization - Remembering words, numbers, pictures, or steps.
- Flexibility of Closure - Seeing hidden patterns.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Visualization - Imagining how something will look after it is moved around or changed.
- Spatial Orientation - Knowing where things are around you.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Near Vision - Seeing details up close.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Far Vision - Seeing details that are far away.
- Fluency of Ideas - Coming up with lots of ideas.
- Sound Localization - Noticing the direction that a sound came from.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Speech Clarity - Speaking clearly.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Finger Dexterity - Putting together small parts with your fingers.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Oral Comprehension - Listening and understanding what people say.
- Written Comprehension - Reading and understanding what is written.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Manual Dexterity - Holding or moving items with your hands.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Speed of Closure - Quickly knowing what you are looking at.
- Trunk Strength - Using your lower back and stomach.
- Stamina - Exercising for a long time without getting out of breath.
- Time Sharing - Doing two or more things at the same time.
- Information Ordering - Ordering or arranging things.
- Selective Attention - Paying attention to something without being distracted.
- Hearing Sensitivity - Telling the difference between sounds.
- Category Flexibility - Grouping things in different ways.
- Night Vision - Seeing at night or under low light.
- Problem Sensitivity - Noticing when problems happen.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Speech Recognition - Recognizing spoken words.
- Deductive Reasoning - Using rules to solve problems.
- Originality - Creating new and original ideas.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Written Expression - Communicating by writing.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")