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First-Line Supervisors of Personal Service Workers
Supervise and coordinate activities of personal service workers.
Also Known As:
Adult Family Home Program Manager
Aquatics Supervisor
Bar and Restaurant Manager
Clinical Care Coordinator
Clinical Coordinator
Clinical Services Program Manager
Direct Care Supervisor
Housekeeping Supervisor
Resident Care Supervisor
Wages
Annual wages for First-Line Supervisors of Personal Service Workers in United States
Job Outlook
Bright
New job opportunities are very likely in the future
United States
2033 Projected Employment
171,700
10% Change From 2023
Explore First Line Supervisors of Personal Service Workers video
Tasks you might complete in a day.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Direct marketing, advertising, or other customer recruitment efforts.
- Inform management about problems, such as employee disputes.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Resolve customer complaints regarding worker performance or services rendered.
- Train workers in proper operational procedures and functions and explain company policies.
- Recruit and hire staff members.
- Requisition necessary supplies, equipment, or services.
- Participate in continuing education to stay abreast of industry trends and developments.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Take disciplinary action to address performance problems.
- Investigate employee complaints and resolve problems following management rules and regulations.
- Arrange worker breaks to ensure services are adequately staffed throughout each shift.
- Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Inform workers about interests or special needs of specific groups.
- Apply customer feedback to service improvement efforts.
- Train workers in proper operational procedures and functions and explain company policies.
Subject areas you may need to master.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Strengths you may need in this role.
- Social Perceptiveness - Understanding people's reactions.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Programming - Writing computer programs.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Instructing - Teaching people how to do something.
- Coordination - Changing what is done based on other people's actions.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Negotiation - Bringing people together to solve differences.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Writing - Writing things for co-workers or customers.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Mathematics - Using math to solve problems.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Repairing - Repairing machines or systems using the right tools.
- Time Management - Managing your time and the time of other people.
- Management of Material Resources - Managing equipment and materials.
- Speaking - Talking to others.
- Science - Using scientific rules and strategies to solve problems.
- Active Learning - Figuring out how to use new ideas or things.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Technology Design - Making equipment and technology useful for customers.
- Quality Control Analysis - Testing how well a product or service works.
- Operation and Control - Using equipment or systems.
- Reading Comprehension - Reading work-related information.
- Persuasion - Talking people into changing their minds or their behavior.
- Service Orientation - Looking for ways to help people.
- Written Comprehension - Reading and understanding what is written.
- Originality - Creating new and original ideas.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
- Hearing Sensitivity - Telling the difference between sounds.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Near Vision - Seeing details up close.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Written Expression - Communicating by writing.
- Speed of Closure - Quickly knowing what you are looking at.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Finger Dexterity - Putting together small parts with your fingers.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Memorization - Remembering words, numbers, pictures, or steps.
- Manual Dexterity - Holding or moving items with your hands.
- Speech Recognition - Recognizing spoken words.
- Speech Clarity - Speaking clearly.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Flexibility of Closure - Seeing hidden patterns.
- Deductive Reasoning - Using rules to solve problems.
- Time Sharing - Doing two or more things at the same time.
- Oral Expression - Communicating by speaking.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Trunk Strength - Using your lower back and stomach.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Stamina - Exercising for a long time without getting out of breath.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Night Vision - Seeing at night or under low light.
- Sound Localization - Noticing the direction that a sound came from.
- Fluency of Ideas - Coming up with lots of ideas.
- Spatial Orientation - Knowing where things are around you.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Category Flexibility - Grouping things in different ways.
- Oral Comprehension - Listening and understanding what people say.
- Selective Attention - Paying attention to something without being distracted.
- Visualization - Imagining how something will look after it is moved around or changed.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Problem Sensitivity - Noticing when problems happen.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Far Vision - Seeing details that are far away.
- Information Ordering - Ordering or arranging things.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")